Unified Communications                       GETTING STARTED BUTTON

What is it?

The next generation of cloud based, advanced telephony-capable solutions that delivers a seamless user experience of communication via device of choice, with options to integrate with existing messaging (e.g. MS Teams), CRM (e.g. Salesforce) and Service (e.g. ServiceNow) systems, applications and processes.

Gartner Definition:

“Unified communications (UC) products — equipment, software and services — provide and combine multiple enterprise communications channels, such as voice, video, personal and team messaging, voicemail, and content sharing. This can include control, management and integration of these channels. UC products and services can also be integrated with networks and systems, IT business applications and, in some cases, consumer applications and devices.”

 

Our Customer Journey:       Case Study

Our journey:                          Xeretec Case Study

 

Key Outcomes / results derived:

Cost Reductions:

Typically save 30% on Total Cost of Ownership

Up to 50% on line rental costs switching from ISDN

Up to 25% savings on typical call costs

Up to 40% savings on International Call Costs                               SEE MORE

 

Risk Reductions:

Eliminates risk of phone system hacking (Phone “Phreaking”)

Increases compliance with call tagging and optional voice recording        SEE MORE

Experience Improvements:

Observed tripling of customer satisfaction scores

Observed doubling of customer retention scores

Observed reduction of customer complaints by 66%                             SEE MORE

Productivity Improvements:

Observed productivity improvements of 50%

Enabling hybrid working to support 13% gain from WFH               SEE MORE

Environmental impact reductions:

Facilitate commuting reductions – CO2 emissions fell to 30-38% of

Previous levels during lockdown

Cloud migrations from on-premises deliver 30 – 90% reductions   SEE MORE

Perfect for:

• ISDN / PSTN service switch off Dec 2025 (link to info)
• Adding Advanced Telephony with added capabilities to Microsoft Teams (link to info with videos and details)
• Integrating with most popular CRM and Service platforms (link to integrations and videos)
• Capping call costs locally, nationally, internationally and across fixed & mobile networks (link to example tariffs)
• Microsoft Teams Certified Call Centre capabilities
• Joint Call Centre and standard telephony requirements
• Using different client devices

 

Our Partners: