Our Support Services & Helpdesk
Find out how our award-winning specialist team of engineers, support staff and logistics can help accelerate positive business outcomes for you.
Award-winning UK-based Helpdesk
Whether you’re an employee struggling to connect to a printer or a business owner in need of help during a major IT outage, there’s nothing more frustrating than not being able to get assistance when you need it the most.
In a time-challenged world, we understand that employees expect seamless support experiences that keep their businesses moving.
Our one-stop helpdesk avoids you having to call multiple support lines and you can rely on Landscape and our award-winning helpdesk* to minimise downtime by proactively monitoring your fleet to look for faults before they occur.
*IT Print Awards Service Team of the Year 2022
HP Smart Device Services (SDS)
This advanced service system can connect to any HP device running HP’s FutureSmart Firmware (all HP Managed or Enterprise devices). Via our Enhanced MPS Service Offering it provides the ability to:
- Remotely update, configure and reboot devices
- Predict failures and detect problems before they happen
- Optimise service visits by identifying parts required for the job using Smart AI
- Deliver step by step instructions to remediate issues
Our Supporting Services
Full Managed Print
Designed to deliver you an exceptional, next generation experience for all your office and remote printing needs in a changing world.
We offer initial audit, design and optimisation with world-class products and solutions, software integration and fleet management, roll out and high-quality lifecycle support services.
MPS Light
Perfect for those already running and wishing to retain HP devices and currently buying toner supplies as an when needed.
This model is designed to give you an easy entry point to a professional programme where you benefit from Genuine OEM supplies at special business subsidised contract rates and support without changing how you buy.
Choice of Standard and Enhanced Service Offering
Standard
Our Standard Service offering gives you direct access to HP supplies and engineering logistics from a specialist team in HP.
It offers automated ordering and on request and the provision of both elements via an easy to use online portal.
Enhanced
Our concierge service via our Helpdesk delivers additional services. We manage all interactions with the HP centre on your behalf, and using additional toolsets are able to:
- Capture real time detailed data from devices to help diagnose issues
- Update firmware remotely
- Restart devices remotely or at a scheduled date and time
- Make advanced configuration changes*
- View all past, current and predicted** service alerts
- Access advanced remediation procedures from the HP SDS AI Global Database
UK Based Helpdesk & HP Supply Chain
We operate a complete managed support infrastructure which ensures that device downtime is minimised, freeing up your internal teams to focus on more critical tasks.
Our full portfolio of technology is vetted and rigorously tested by our analysts and rolled out to our employees to ensure we’re confident we’re offering you the best IT solutions on the market. This also helps us to ensure our pre-installation hardware checks and testing procedures are as robust as possible.
Your fleet is then monitored and managed by our helpdesk agents who proactively look after your devices and look out for faults before they occur.
We also work directly with HP to provide you with fast access to Genuine HP supplies and parts for your HP MPS solution. HP certifies its entire supply chain for quality and security standards to ensure anything being supplied into your network environment meets the most stringent standards giving you peace of mind. HP prioritises all contract covered supplies and parts versus the general market.
Build, Configuration, & Deployment Services
Keeping your teams productive, and elevating your experience, we use manufacturer engineering staff and HP-trained & certified engineers to maintain your printing infrastructure.
Our configuration centre located on the English South Coast offers physical prebuild, configuration and staging & storage to make any deployment streamlined, and with minimum packaging on site. We can also pre-register devices into our management portals prior to shipment for more streamlined deployment and go-live.
No matter how small or large your fleet requirements are, our team has experience in making light work of some of the most demanding environments such as busy hospitals, global 24×7 broadcasting organisations, large University campuses and nationwide retail chains with highly complex logistical requirements. Our Project Managers are Prince-2 certified.
Circular Economy Re-Use and Recycling
We work with customers on recycling spent supplies and also end of contract life hardware, either providing a full report on recycling or repurposing the technology into other customer sites with full security protocols for device sanitise erase. Many of our solutions are provided with customer trade-ins against their older legacy devices.
Sustainable Managed Print Services