Our Support Services & Helpdesk
Find out how our award-winning specialist team of engineers, support staff and logistics can help accelerate positive business outcomes for you.
Award-winning UK-based Helpdesk
Whether you’re an employee struggling to connect to a printer or a business owner in need of help during a major IT outage, there’s nothing more frustrating than not being able to get assistance when you need it the most.
In a time-challenged world, we understand that employees expect seamless support experiences that keep their businesses moving.
Our one-stop helpdesk avoids you having to call multiple support lines and you can rely on Landscape and our award-winning helpdesk* to minimise downtime by proactively monitoring your fleet to look for faults before they occur.
*IT Print Awards Service Team of the Year 2022
HP Smart Device Services (SDS)
This advanced service system can connect to any HP device running HP’s FutureSmart Firmware (all HP Managed or Enterprise devices). Via our Enhanced MPS Service Offering it provides the ability to:
- Remotely update, configure and reboot devices
- Predict failures and detect problems before they happen
- Optimise service visits by identifying parts required for the job using Smart AI
- Deliver step by step instructions to remediate issues
Our Supporting Services
Full Managed Print
Designed to deliver you an exceptional, next generation experience for all your office and remote printing needs in a changing world.
We offer initial audit, design and optimisation with world-class products and solutions, software integration and fleet management, roll out and high-quality lifecycle support services.
Perfect for those already running and wishing to retain HP devices and currently buying toner supplies as an when needed.
This model is designed to give you an easy entry point to a professional programme where you benefit from Genuine OEM supplies at special business subsidised contract rates and support without changing how you buy.
Choice of Standard and Enhanced Service Offering
Our Standard Service offering gives you direct access to HP supplies and engineering logistics from a specialist team in HP.
It offers automated ordering and on request and the provision of both elements via an easy to use online portal.
Our concierge service via our Helpdesk delivers additional services. We manage all interactions with the HP centre on your behalf, and using additional toolsets are able to:
- Capture real time detailed data from devices to help diagnose issues
- Update firmware remotely
- Restart devices remotely or at a scheduled date and time
- Make advanced configuration changes*
- View all past, current and predicted** service alerts
- Access advanced remediation procedures from the HP SDS AI Global Database
Circular Economy Re-Use and Recycling
We work with customers on recycling spent supplies and also end of contract life hardware, either providing a full report on recycling or repurposing the technology into other customer sites with full security protocols for device sanitise erase. Many of our solutions are provided with customer trade-ins against their older legacy devices.Sustainable Managed Print Services